ISN - Inspection Support Network
Scheduling and office management with a built-in report writer
7.3
Score
7.3
Starting Price
$7
/month
Founded
2002
Free Trial
30 days
Best For
Multi-inspector firms that want strong scheduling...
Overview
Company Background
ISN was founded in 2002 and built its position on scheduling, dispatching, and client communication for inspection businesses. It became part of Porch Group in 2021 and launched its first native report writer in 2023. ISN reports that more than two million inspections run through the platform each year.
Target Market
Larger inspection firms that need robust scheduling, dispatching, and office management, and firms that want to keep an existing report writer while centralizing operations.
Technology Approach
Cloud-based office management platform with a native report writer and iOS and Android apps that work offline. Also integrates with third-party report writers.
Feature Breakdown
Reporting & Templates
| Custom Report Templates Key |
Full Support
Full Support
Template editor in the native Report Writer
|
| Pre-Built Templates |
Full Support
Full Support
Templates included with the Report Writer
|
| Specialty Inspection Forms Key |
Full Support
Full Support
TREC, Citizens 4-Point, Florida Wind Mitigation, NPMA-33, mold, radon
|
| Conditional Logic in Reports Key | Not Available |
| Multiple PDF Output Modes | Not Available |
| Photo Management |
Full Support
Full Support
Media library with image editor and annotation
|
| Report Macros/Batch Actions | Not Available |
| Template Import/Migration |
Full Support
Full Support
Spectora import tool; HomeGauge conversion
|
| Video Support in Reports |
Full Support
Full Support
Video and 360° images
|
| Interactive Report Viewer |
Full Support
Full Support
Interactive HTML report plus PDF
|
| Diagrams & Illustrations | Not Available |
| Report Comments/Narratives |
Full Support
Full Support
Global comment library
|
AI & Automation
| AI Report Writing Key |
Full Support
Full Support
AI Comment Helper
|
| AI Photo Analysis Key |
Full Support
Full Support
AI Image Defect Detector
|
| AI Template Building | Not Available |
| Automated Email Sequences |
Full Support
Full Support
Email events with triggers
|
| Automated SMS Notifications |
Full Support
Full Support
SMS events
|
| Conditional Automation Rules Key |
Full Support
Full Support
Triggers by service, signature and payment status, attachment upload
|
| Pre-Built Automations | Not Available |
| Merge Tags |
Full Support
Full Support
Replacement values in messages and agreements
|
| Speech-to-Text |
Partial Support
Partial Support
Voice-to-text in the Report Writer
|
Scheduling & Booking
| Online Booking Widget |
Full Support
Full Support
Core feature — scheduling and dispatching
|
| Drive-Time Aware Scheduling Key |
Partial Support
Partial Support
Smart Scheduling ranks inspectors by zip proximity and calendar
|
| Route Optimization |
Partial Support
Partial Support
Map of upcoming inspections; no route optimizer
|
| Team Calendar |
Full Support
Full Support
Core scheduling feature
|
| Conflict Detection |
Partial Support
Partial Support
Basic scheduling logic
|
| Configurable Availability |
Full Support
Full Support
Detailed scheduling configuration
|
| Property Data Enrichment Key | Not Available |
| Drag-and-Drop Scheduling |
Partial Support
Partial Support
Some visual scheduling
|
| Booking Confirmations |
Full Support
Full Support
Automated confirmations
|
| Calendar Sync |
Partial Support
Partial Support
Two-way Google Calendar sync
|
Client Experience
| Customer Portal Key | Not Available |
| Agent Portal Key |
Full Support
Full Support
Real Estate Dashboard and AgentHub
|
| No-Account Access | Not Available |
| Digital Signature Capture |
Full Support
Full Support
E-signature on online agreements
|
| Payment Gating |
Full Support
Full Support
Report blocked until signed and paid
|
| Post-Inspection Surveys |
Partial Support
Partial Support
SurveyMonkey link integration
|
| Repair Request Lists |
Full Support
Full Support
Repair request builder
|
| Mobile-Friendly Reports |
Full Support
Full Support
Responsive HTML reports
|
Communication
| Unified Inbox Key | Not Available |
| Live Chat Widget | Not Available |
| Canned Responses |
Partial Support
Partial Support
Email and SMS templates
|
| Department Routing | Not Available |
| VOIP/Call Integration Key |
Partial Support
Partial Support
Call logging and call-center integrations
|
| SMS Messaging |
Full Support
Full Support
Two-way SMS; MMS and dedicated number with $15/mo Premium SMS
|
| Email Integration |
Partial Support
Partial Support
Basic email
|
| Auto-Responders | Not Available |
| Communication History |
Partial Support
Partial Support
Basic records
|
Business Operations
| Payroll Module Key |
Partial Support
Partial Support
Split-percentage or fixed-amount payroll settings with payroll reports
|
| Multi-Location Support Key |
Full Support
Full Support
Multi-office scheduling and management
|
| Time Clock |
Full Support
Full Support
Web and mobile time clock
|
| Mileage Tracking |
Partial Support
Partial Support
Mileage calculator and mileage fees
|
| Team Management |
Full Support
Full Support
Multi-inspector dispatching
|
| Custom Analytics Dashboard Key |
Partial Support
Partial Support
Basic reports
|
| Revenue Reports |
Partial Support
Partial Support
Basic financial reports
|
| Canadian Support |
Partial Support
Partial Support
Some Canadian support
|
Pricing & Payments
| Stripe Integration |
Not Available
Not Available
Card processing is through Guardian, not Stripe
|
| Square Integration | Not Available |
| PayPal Integration | Not Available |
| ACH/Bank Transfer |
Full Support
Full Support
ACH via Guardian payments
|
| Pay-at-Close |
Full Support
Full Support
FlexFund pay-at-close
|
| Dynamic Pricing Key |
Full Support
Full Support
Square footage, sales price, age, and mileage calculators
|
| Service Bundling |
Full Support
Full Support
Packages and coupons
|
| Tax Configuration |
Full Support
Full Support
State-based taxes
|
| Invoicing |
Full Support
Full Support
Invoices with online payment
|
| QuickBooks Integration |
Full Support
Full Support
QuickBooks Online customer, invoice, and payment sync
|
| FreshBooks Integration | Not Available |
| Xero Integration | Not Available |
Contracts & Agreements
| Digital Contracts |
Full Support
Full Support
Online agreements
|
| E-Signature Key |
Full Support
Full Support
E-signature on agreements
|
| Contract Templates |
Full Support
Full Support
Reusable agreement templates
|
| Auto-Attach to Services |
Full Support
Full Support
Agreements associated per service
|
| Multi-Party Signing |
Not Available
Not Available
Up to five clients per order, but only the primary client signs
|
Marketing & Reputation
| Google Review Management Key |
Partial Support
Partial Support
Google review link in follow-ups; Blipp integration
|
| Automated Review Requests |
Full Support
Full Support
Automated email and SMS review requests
|
| Sentiment-Based Routing | Not Available |
| AI Review Responses | Not Available |
| SEO-Ready Website |
Full Support
Full Support
Done-for-you website service (paid separately)
|
| Email Marketing Integration | Not Available |
| Referral Tracking |
Full Support
Full Support
Referral source tracking and agent reporting
|
Integrations & Platform
| Zapier Integration |
Full Support
Full Support
Zapier integration and webhooks
|
| Open API |
Partial Support
Partial Support
API access keys plus webhooks
|
| Mobile App (iOS) |
Full Support
Full Support
Native iOS app
|
| Mobile App (Android) |
Full Support
Full Support
Native Android app
|
| Offline Capability Key |
Full Support
Full Support
Offline mode including the Report Writer; syncs on reconnect
|
| Cloud-Based Platform |
Full Support
Full Support
Cloud-based
|
| Desktop Application | Not Available |
| ISN Integration |
Full Support
Full Support
IS ISN
|
| Permit Research Integration Key |
Partial Support
Partial Support
BuildFax link-out, paid separately
|
Pricing
Compare all pricingVolume Tier 1
Pay per inspection
$7.25 per inspection (≤50/mo); monthly minimum applies
Scheduling and dispatching
Native report writer included
Payments, agreements, and automations
30-day free trial
Volume Tier 2
Pay per inspection
$5.50 per inspection (51-100/mo)
Same features
Volume discount
Volume Tier 3
Pay per inspection
$3.75 per inspection (101-150/mo); contact sales above 150
Same features
Best published volume rate
Pros & Cons
Pros
- Strong scheduling and dispatching
- Good for high-volume multi-inspector operations
- Native report writer included in the per-inspection fee
- AI Comment Helper and AI Image Defect Detector
- Volume-based pricing rewards growth
- Works with many third-party report writers
- Payments, agreements, two-way SMS, and automations included
- 30-day free trial
Cons
- Per-inspection pricing scales with volume
- Monthly minimum fee applies and the amount is not published
- Premium SMS is a paid add-on
- Card processing limited to Guardian — no Stripe, Square, or PayPal
- Only the primary client can sign agreements
- Report writer is newer than the scheduling platform
Category Scores
Scheduling & Booking
8.5/10
Integrations & Platform
8.5/10
AI & Automation
8.0/10
Contracts & Agreements
8.0/10
Business Operations
7.5/10
Client Experience
7.5/10
Pricing & Payments
7.0/10
Reporting & Templates
7.0/10
Marketing & Reputation
6.0/10
Communication
5.0/10