Client Experience

Features that enhance the experience for inspection clients and real estate agents.

Platform Rankings

Inspector Studio 9.5

Customer and Agent portals, no-account access, payment gating, post-inspection surveys, Repair Planner

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Hive Inspect 9.0

Client and agent access, report lock until signed and paid, repair request builder, Pay at Close

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Spectora 9.0

Client Portal, tokenized links, Repair Request Builder, reports locked until paid

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Tap Inspect 8.0

Client portal for reports, agreements, invoices, and payment

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HomeGauge 7.5

CRL, payment-before-viewing, customer ratings; clients normally log in with a HomeGauge account

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ISN - Inspection Support Network 7.5

AgentHub and Real Estate Dashboard, repair request builder, report blocked until signed and paid

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ScribeWare 7.5

Sign, pay, and view the report from one link; Request List Builder

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Home Inspector Pro 6.5

Report delivery, Repair Request List, and payment-before-release through HIP Office

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Horizon 6.5

Action List with Payment First and Contract First report gating

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#10

ReportON 6.0

Report delivery with payment-before-release and a negotiation tool for repair requests

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Feature Matrix

Feature	Inspector Studio	Hive Inspect	Spectora	Tap Inspect	HomeGauge	ISN - Inspection Support Network	ScribeWare	Home Inspector Pro	Horizon	ReportON
Customer Portal Key	Full Support Full Support Guided portal to schedule, sign, pay, and view reports. No account required, token-based access	Full Support Full Support Client access to reports, agreements, and payments	Full Support Full Support Client Portal for reports, payment, signing, and add-ons	Full Support Full Support Client portal for reports, agreements, invoices, payment, and attachments	Partial Support Partial Support Dashboard viewer for buyers	Not Available	Full Support Full Support Clients sign, pay, and view the report from one link	Partial Support Partial Support Client report access, contracts, and payment through HIP Office	Partial Support Partial Support Basic client report access	Partial Support Partial Support Basic report delivery
Agent Portal Key	Full Support Full Support Dedicated agent portal for real estate agents to view inspections and download reports	Full Support Full Support Agents find every report they are on; repair request builder	Partial Support Partial Support Agent access available	Partial Support Partial Support Agents get role-based access to the same portal	Partial Support Partial Support Agent dashboard view	Full Support Full Support Real Estate Dashboard and AgentHub	Not Available	Not Available	Not Available	Not Available
No-Account Access	Full Support Full Support Per-person token links in emails, individually revocable; optional one-time-code sign-in	Partial Support Partial Support Link-based access	Full Support Full Support Tokenized secure links	Full Support Full Support Secure auto-generated links, no account required	Partial Support Partial Support Clients normally log in with a HomeGauge account; a no-login link is available	Not Available	Partial Support Partial Support Web link access	Partial Support Partial Support Link-based report access	Partial Support Partial Support Some link-based access	Partial Support Partial Support Link-based report access
Digital Signature Capture	Full Support Full Support Drawn or typed signatures plus required initials on agreements	Full Support Full Support Typed signatures with click-to-initial	Full Support Full Support Digital signature	Full Support Full Support E-signature on agreements	Full Support Full Support E-signature on online agreements	Full Support Full Support E-signature on online agreements	Full Support Full Support Type or draw signature	Partial Support Partial Support Signature capture	Partial Support Partial Support Click-to-accept online	Partial Support Partial Support Automated agreement delivery
Payment Gating	Full Support Full Support Require payment before releasing inspection reports	Full Support Full Support Report locked until signed and paid	Full Support Full Support Reports stay locked until paid	Full Support Full Support Require payment before results can be accessed	Full Support Full Support Require payment before documents can be viewed	Full Support Full Support Report blocked until signed and paid	Full Support Full Support Report locked until signed and paid	Full Support Full Support Hold reports until the client has paid and signed	Full Support Full Support Payment First and Contract First report gating	Full Support Full Support Require payment to release reports
Post-Inspection Surveys	Full Support Full Support Automated post-inspection survey system	Partial Support Partial Support Review Engine star rating with private feedback	Partial Support Partial Support Basic follow-up options	Not Available	Partial Support Partial Support Customer ratings and website rating widget	Partial Support Partial Support SurveyMonkey link integration	Not Available	Not Available	Partial Support Partial Support Listen360 integration	Not Available
Repair Request Lists	Full Support Full Support Repair Planner: clients and agents pick deficiencies, add credits, notes, and photos, then share a link or PDF	Full Support Full Support Documentation of agreed-upon repairs	Full Support Full Support Repair Request Builder	Partial Support Partial Support Repair request feature in beta	Full Support Full Support Create Request List (CRL) — flagship feature	Full Support Full Support Repair request builder	Full Support Full Support Request List Builder	Full Support Full Support Repair Request List for agents in HIP Office	Full Support Full Support Action List	Partial Support Partial Support Negotiation tool for repair and credit requests
Mobile-Friendly Reports	Full Support Full Support Fully responsive report viewer	Full Support Full Support Mobile-optimized reports	Full Support Full Support Mobile-friendly reports	Full Support Full Support Mobile-native reports	Partial Support Partial Support Somewhat mobile-friendly	Full Support Full Support Responsive HTML reports	Full Support Full Support HTML reports adjust to screen size	Full Support Full Support Good mobile report support	Partial Support Partial Support Basic mobile access	Full Support Full Support Mobile-native reports